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3 features every SmartWorker needs

Cognito’s SmartWorker mobile application is an integral part of our Fieldforce iQ intelligent mobile workforce management solution. SmartWorker is not just a mobile application, it is a powerful tool that enables your field workers to deliver excellent service where it matters – on-site with the customer.

Field Service Workflow - Smart Forms

Built upon our pioneering activity-based workflow, SmartWorker provides your mobile workforce with the information needed to do the right thing at the right place at the right time. It is also a powerful data-collection tool. SmartWorker provides you with real-time data on what is really happening with your mobile workforce, by harnessing the power of today’s modern mobile devices. This enables you to make important decisions that ensure your organisation delivers continuously improving performance.

As part of our growing range of resources, within the Learning Centre on our website, we have started to release a series of Product Tour videos. These short videos will explain and demonstrate some of the key features of our Fieldforce iQ mobile workforce management solution. The first three Product Tour videos in this series look at the following features of our SmartWorker cross-platform mobile application.

  • SmartWorker Activity Report – Using information gathered from our activity-based workflow, this video takes a look at the activity report and the benefits this provides to the field worker in recording time spent on activities.
  • SmartWorker Parts Selection – Parts management can be an important aspect of a field worker’s day and this video demonstrates how the application can be used for parts search and selection.
  • SmartWorker Smart Forms – Field workers can enter data in a variety of ways. This video introduces SmartWorker’s graphical forms capability and shows how you can replace paper-based forms, all within the standard workflow.

As well as videos for our SmartWorker mobile application, we will also be producing similar videos that will take a look at our workforce management tools built on the Fieldforce iQ platform. Bookmark the page below and check back regularly for further video releases.

Take a look at how SmartWorker will improve the way your mobile workforce can consistently deliver outstanding service where it matters, on the frontlines of your business. View our Product Tour videos now here.

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