Everywhere you look, it seems the world of field service is talking about only two topics - the Internet of Things or “wearable” technologies. And sometimes, both!
I have written previously in this blog on the topic of Machine-to-machine (M2M) communications, its history and identified some of challenges around widespread and rapid adoption of this kind of connectivity. Ian Mapp also contributed some comments to the current issue of the UK-based Field Service News magazine.
As well as articles and conversations inside the industry, they have become topics of general interest and appear in mainstream media too (see here and here for two recent examples). It is easy to see the appeal, but the coverage is often characterised by more emotion and hype than solid information or informed commentary.