Being visible at work motivates all of us to behave positively. You want to get noticed for going the extra mile and to be recognised for the fantastic worker you are. Of course we all like to go home early sometimes, but you understand that you’re paid for your time and work willingly until the end of the day/shift.
With customer expectations at an all-time high and a squeeze on budgets, there is a growing pressure on Service Managers to not only know where their Field Workers are, but also what they are doing… at all times. Plus, find the hidden potential for current and future revenue that arises from poor or inattentive service; and to harness hidden talent in the mobile workforce.
It’s 12.45pm on a Monday. Mr Taylor had been advised that an engineer will be with him this morning. He’s taken the time off work to be there. He is not a happy man and he’s letting your customer service department know about it! Your systems are telling you Wayne finished his previous job a while ago, but he doesn’t appear to have arrived at Mr Taylor’s yet.