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Blog

Take a closer look at what's on our mind

Rebecca Barnett

VP of Marketing

Recent Posts

Moments of Magic

Posted by Rebecca Barnett on August 15, 2017

We love to hear stories about the moments of magic that great customer service can create, so we thought we would share with you some real-life heart-warming customer experiences. Enjoy!

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Productivity is Paramount

Posted by Rebecca Barnett on March 20, 2017

Nobel laureate Paul Krugman says that the UK’s future prosperity depends on increasing productivity. Which is why it is worrying that productivity has barely grown in the UK since the financial crisis, and now lags 35% behind Germany and 30% behind the US. In real terms, this means that it takes a German worker four days to produce what a British worker makes in five; too many British workers are working longer hours for lower pay.

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The field service trends you need to know in 2017

Posted by Rebecca Barnett on February 6, 2017

Every New Year brings with it an abundance of predictions for the twelve months ahead: some realistic, others more far-fetched. We’ve brought together the best of them to create a round-up of field service trends you need to know about in 2017.

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Performance Management. It’s all about a single number.

Posted by Rebecca Barnett on January 12, 2017

High performing businesses actively identify key performance metrics for employees who perform similar roles and then measure their progress against target values as a way of measuring their overall effectiveness. Key to this is helping the employee understand how their work supports the business and impacts or influences overall business performance.

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Lessons from the Premier League: winning with performance data.

Posted by Rebecca Barnett on February 16, 2016

A ranking of the ‘hardest working’ football players in the Premier League using just one metric, the distance players cover in the season, has thrown up some interesting results, not least a correlation between distance and success: the league’s bottom club has the lowest total distance covered.

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