With a reduced workforce, and those in the field facing challenging conditions, it’s important to keep your field workers safe whilst trying to service customers’ needs and expectations.
The disruption caused by extreme weather can only be mitigated to a certain point, and of course preparation is key. However, if today’s snowy conditions are impacting your ability to maintain levels of service, you may find the below five points of use.
1. Consider how you might keep customers informed with up-to-the-minute updates on any resulting delays associated with congestion or shortfalls in resourcing. Differentiation through proactive communications will serve to reinforce service excellence as a key brand value
2. In the event that the pre-scheduled engineer is stuck, running late or facing road closures, having real-time geo-location information fed into a dynamic scheduler system helps to redeploy or reallocate resource at short notice