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Productivity is Paramount

Posted by Rebecca Barnett on March 20, 2017

Nobel laureate Paul Krugman says that the UK’s future prosperity depends on increasing productivity. Which is why it is worrying that productivity has barely grown in the UK since the financial crisis, and now lags 35% behind Germany and 30% behind the US. In real terms, this means that it takes a German worker four days to produce what a British worker makes in five; too many British workers are working longer hours for lower pay.

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The field service trends you need to know in 2017

Posted by Rebecca Barnett on February 6, 2017

Every New Year brings with it an abundance of predictions for the twelve months ahead: some realistic, others more far-fetched. We’ve brought together the best of them to create a round-up of field service trends you need to know about in 2017.

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Performance Management. It’s all about a single number.

Posted by Rebecca Barnett on January 12, 2017

High performing businesses actively identify key performance metrics for employees who perform similar roles and then measure their progress against target values as a way of measuring their overall effectiveness. Key to this is helping the employee understand how their work supports the business and impacts or influences overall business performance.

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Considering a device refresh?

Posted by Paula Borcherds on September 1, 2016

Choosing a new device for your workforce is not easy:

  • Consumer v rugged?
  • Android v Windows? 

With so many devices on the market, the choice is endless.

One successful approach is to work backwards. Rather than looking at devices and then assessing if they meet your needs, establish what your device requirements are and source the market with an exact shopping list.

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Performance Management - Evolution or Revolution?

Posted by Georgie Miller on February 17, 2016

The way we manage field workers is always evolving:

  • 20 years ago most companies couldn’t communicate with workers in the field.
  • 10 years ago we were all manually scheduling tasks.

Each time a game-changing piece of technology comes along and takes service delivery to the next level, we wonder how on earth we ever did our jobs without it.

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