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Operational Performance Analytics
Real-time data from the field presented in clear, easy to understand dashboards. Plus the ability to drill down into granular detail for a thorough understanding of operational performance.
Understand your service organisation at every level:
Organisational - Regional - Team - Individual - Task
Compare past and current performance levels in order to identify:
Cognito iQ OPA is available to integrate with other mobility systems.
Data captured on a mobile application is used to calculate a 'balanced' score based on pre-defined KPA's, which summarises worker performance over different time periods.
Analyse performance and look at areas of individual strength and weakness.
Real time visibility of:
Compare current and historic data to create a balanced view of performance.
Use Cognito iQ's bespoke surveys, NPS or SIM ratings to measure customer satisfaction in real time.
Identify areas for improvement and make informed changes to drive a consistently positive customer experience.
Combines scores produced in the Worker Scorecard to produce a League Table based on performance:
Use this data to identify training needs and replicate good behaviours across the board.
Use this calculator to see an example of the productivity increase you could receive from having our OPA solution*
*Savings are estimates only. For more accurate ROI please contact us.
Konica Minolta share their field service transformation story using the latest in field workforce management technology and analytics from Cognito iQ.