Work, asset and maintenance management experts Vetasi Ltd (Vetasi), in partnership with workforce management solution providers Cognito, are to launch a new Computer-Aided Facility Management Solution (CAFM) solution at the Facilities Show on 16-18th June at London’s Excel.
The solution, called APEX, brings together IBM Maximo and Maximo Service Provider, with Cognito’s workforce management solution: Fieldforce iQ with SmartWorker, and is the result of a three-year collaboration between Vetasi and Cognito.
APEX offers unique benefits to FM providers through visibility of consolidated data on mobile workers. This enables real-time analysis and decision-support as well as supporting strategic improvement initiatives. Users can manage Service Level Agreement (SLA) risk and measure SLA fulfilment in real-time, and highlight exceptions early enough to take corrective action as well as prevent reoccurrence by adjusting scheduling rules.
The solution provides a data-rich assessment of each mobile worker’s shift, enabling managers to measure performance. The data can also be viewed as an aggregated workforce league table, enabling users to identify the standout workers, benchmark excellence, and drive Continuous Business Improvement.
Vetasi Director, James Fair, explains:
“Using our extensive product knowledge and experience of other FM projects for companies like MITIE, ISS and Vinci FM, we’ve created a seamless integration between two market leading solutions: IBM’s Maximo and Cognito’s Fieldforce iQ.
Cognito CEO, Laurent Othacéhé, adds
“This is an innovative system that enables an entirely new approach to FM: a data driven approach to systematically drive Continuous Business Improvement and to unlock the potential of the enterprise, through real-time performance management."
James Fair continues:
“Prior to APEX, the lack of a common interface between the systems meant that performance issues around the area of data collection were commonplace. Users were simply forced to work around these problem areas without realising the true potential of the combined software, which created massive inefficiencies. For example, site engineers would need to carry contract agreements for each different client to site, whereas with APEX, the system knows where the engineer is and relates that to the relevant contract agreement to ensure they are compliant for each job. This saves a massive amount of time and money in additional fuel costs and also negates the potential for human error in the way that the work is carried out.”
We are a leading provider of service management solutions to organisations with mobile workforces. Our flagship strategic service platform, Fieldforce iQ, enables organisations to optimise their service operations and systemically drive continual performance improvement. To find out more click here