Cognito iQ has announced that the Cognito iQ Intelligent Mobile Workflow (IMW) cross-platform application is available on Zebra’s rugged TC75 Android device.
Cognito iQ IMW enables fieldworkers to complete their day’s tasks more efficiently and effectively, and gives Service Managers real-time visibility of what’s really happening in the field. This results in significant reductions in time spent on administration, fewer errors and improved service delivery. Zebra handsets are a popular choice amongst Cognito customers, to equip engineers and technicians in the field.
Cognito iQ is a leading Independent Software Vendor (ISV) Partner of Zebra, following its acquisition of the Enterprise business of Motorola Solutions.
“Our field service applications are business critical so it is crucial to have rugged devices that can be relied upon,” says Cognito iQ CEO, Laurent Othacéhé. “I’m happy to see our long-standing relationship continue under the new Zebra brand.”
UK boiler manufacturer Baxi has supplied its engineers with Zebra handsets as part of its Cognito iQ field service solution. Steve Randall from Baxi Customer Support explains:
“The Cognito iQ solution is integrated into everything we do as a business. It helps us to ensure that we are providing effective duty of care to our engineers and provides us with information that can help us fix our customers problems quickly and efficiently, which is absolutely essential to meeting their needs.”
Fieldworkers need a mobile device that can withstand tough working environments. Zebra’s Android-based TC55 has a hard-wearing exterior, long battery life and a touch-screen interface. It comes with a barcode reader, camera, video recorder and Near Field Communication capability and, as such, combines the durability and data capabilities of an enterprise device with the lightness and sophistication of a smartphone. The TC75, launched in May 2015, offers the same benefits, but with a larger screen, an even more rugged design and extra features, including WWAN
About Cognito iQ
Cognito is a leading provider of service management solutions to organisations with mobile workforces. For more than 20 years we have been helping clients drive field force performance, exceed customer expectations and deliver consistently excellent service.
Our flagship strategic service platform, Cognito iQ, enables organisations to optimise their service operations and systemically drive continual performance improvement. Our approach is based on the understanding that the next wave of service improvement will come from fully engaging the workforce in the journey towards achieving operational excellence.
About Zebra Technologies
Zebra (NASDAQ: ZBRA) makes businesses as smart and connected as the world we live in. Zebra tracking and visibility solutions transform the physical to digital, creating the data streams enterprises need to simplify operations, know more about their businesses, and empower their mobile workforces. www.zebra.com/gb/en.html
UK boiler manufacturer Baxi was established in 1866. Its range of high efficiency boilers, smart controls and low carbon technologies are straightforward to install, maintain and service, and easy to use.
Baxi boilers are backed by its award-winning UK based Baxi Customer Support service centre and Baxi Genuine Parts. Industry-leading warranties provide complete peace of mind, making Baxi the boiler brand you can trust. www.baxi.co.uk