One of our most loyal and valued customers, Konica Minolta, have been announced as finalists in the Best Use of Technology in Employee Engagement category of the Engage Awards 2016 – the only customer and employee engagement industry awards in the UK.
Through innovative use of our analytics solution, Cognito iQ Operational Performance Management, Konica Minolta have developed an industry leading career framework for engineers which has transformed the way engineers not only feel about the company and their roles, but also how they consistently deliver great customer experience.
Head of Service, Konica Minolta UK, Ged Cranny, said “To say we are delighted is an understatement. We set out to transform our service offering for both our customers and our engineers. To be finalists in these awards is a true indication of just how far we’ve come and further reinforces our commitment to improving not just the service we offer, but also the environment we provide to our engineers”.
CEO, Cognito iQ, Laurent Othacéhé said: “We are delighted to see Konica Minolta as a finalist in these prestigious awards. We constantly strive to help our customers drive real transformation with our technology. This is exactly why we developed our analytics suite and it’s amazing to see the work which Konica Minolta has done with their engineers. Reaching the finals of these awards not only reinforces their and our vision of excellence, but is also testament to innovative use of our technology”.
The Engage Awards, organised by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across the 12 Awards categories spanning every single industry sector.
This year’s winners will be announced in a glittering ceremony at the Westminster Park Plaza Hotel on Tuesday 8th November, attended by hundreds of customer and employee engagement professionals and hosted by veteran broadcaster and former BBC breakfast TV presenter Bill Turnbull.
Specialise in the provision of Managed Print and Document Management Solutions for businesses across the UK. From SME to enterprise and public sector to central government, Konica Minolta helps streamline business processes, reduce cost and increase efficiencies.
Specialists in developing market leading mobile workforce technology. Working with the biggest names in field service, facilities management, courier and retail logistics and utilities, Cognito iQ solutions are transforming the way service is delivered in the field.
About Engage Awards/Engage Business Media
The Engage Awards showcase organisational excellence and also recognise individuals who have accomplished signiﬁcant achievements within the customer and employee engagement market.