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News & Events

Keeping you up to date

Service and success, a winning combination

Posted by Steve Alderson on June 14, 2013

Last year we celebrated our 20th anniversary of providing service excellence and we owe our success to our customers. Without their support we wouldn’t have grown in the way we have. We’d like to take this opportunity to share some of the great achievements of our customers.

Movers and Shakers

We work with a number of market-leading organisations across a wide range of service-centric industries and having the right people is just as important sometimes as having the right tools and technology.

Starting strong in 2013, our congratulations go to customers Vinci, Loomis, Lovell and Stanley who have announced new project wins and to Carillion, who’s support service division saw an increase in revenue. We’d also like to take this opportunity to wish one of our longest standing clients Status Heating, a happy 40th anniversary.

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Transport for London selects Cognito iQ to boost mobile workforce productivity

Posted by Steve Alderson on May 9, 2013

Complete Cognito back-end and mobile solution aims to improve passenger experience and ensure employee satisfaction

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Kerridge Commercial Systems and Cognito partner to speed customer service deliveries and streamline costs

Posted by Steve Alderson on March 21, 2013

Newly integrated K8 electronic proof of delivery (ePOD) system optimises distribution and logistics

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Technology, a foundation for service excellence

Posted by Steve Alderson on February 7, 2013

Lovell, the nation’s complete housing provider, builds, refurbishes, regenerates, maintains and repairs homes and communities across the UK.

Its directly-employed workforce includes more than 700 engineers who provide services for more than 350,000 domestic and commercial properties across the UK. It has carried out over 311,000 repairs or service-related visits in the last 12 months.

Lovell needs to process repair details and report on jobs efficiently and quickly for 352,000 homes nationwide. To be able to achieve this, Lovell identified the need for a solution that could automate inefficient and resource-intensive processes like, engineers having to spend time updating paperwork and logging job details over the phone and on spread sheets. It was recognised that this would not only maximise engineer time but also improve business analysis.

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Addison Lee, “Massive growth is all down to embracing technology”

Posted by Steve Alderson on January 30, 2013

As you may know, our customer Addison Lee is a pioneer in embracing technology to drive growth, reporting recently that its free iPhone app generated £50 million worth of bookings throughout 2012.

What you may not know is that John Griffin and Lenny Foster co-founded Addison Lee in 1975 in an office above a kebab shop with only one car. Since then, the company has enjoyed much success:

- Almost ten times the size of any other London minicab company

- Europe’s largest supplier of private hire services with over 16,000 customers including 50% of the FTSE100

- Undertakes up to 32,000 journeys per day for around 10 million passengers each year

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