Field Service Transformation

Konica Minolta share their field service transformation story using the latest in field workforce management technology and analytics from Cognito iQ.

A pioneer in customer experience

Konica Minolta
  • 30% Increase in Productivity
  • Average NPS Score 80+
  • Offer engineers performance related pay
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Field Service

Being Brilliant

Baxi
  • 4000 more jobs fixed first time
  • 96-98% First Time Fix Rate
  • 92% Good or Excellent customer service rating
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Field Service

100% Partnership

Stanley Security
  • Reduced paperwork trail
  • Faster invoicing
  • Reduction in payment disputes
  • Greater visibility of van stock
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Facilities Management

Better visibility of 1,000 couriers

CitySprint
  • Real-time info on Performance v SLA's
  • Overall productivity enhanced
  • Better courier visibility
  • Greater competitive advantage
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Field Service, Courier

Booking time reduced

Addison Lee
  • Booking time reduced
  • Complaints down to 0.9%
  • Increased driver jobs by 2 per week
  • 200% Fleet growth in 3 years
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Courier

£2m saving in operating costs

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  • £2m saving in operating costs
  • 25% reduction in invoicing queries
  • Real-time track and audit information
  • Electronic paperwork
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Field Service

Cognito iQ Mobile (Field Service and Facilities Management)

Field Service, Facilities Management

Cognito iQ Mobile (Retail Logistics, Transport and Couriers)

Courier

Cognito iQ OPM (Field Service and Facilities Management)

Field Service, Facilities Management

Cognito iQ OPM (Retail Logistics, Transport and Couriers)

Courier

Cognito iQ Smart Forms

Field Service, Facilities Management, Courier

Cognito iQ Mobile for Field Service and Facilities Management

Field Service, Facilities Management

Cognito iQ Mobile for Retail Logistics, Transport and Couriers

Courier

Cognito iQ OPM Capability Brief available

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