In 1992 Cognito recognised the potential for mobile applications and data to assist organisations in their quest to achieve service excellence. Since then our customers have been able to depend on us to be at the forefront of mobile technology developments and offer support, insights and services necessary to ensure maximum value is achieved throughout the full lifetime of a solution.
To celebrate our achievements, we gathered our team together to reflect on our developments over the last 20 years and raised a toast to the future.
Our Managing Director, Steve Alderson is our longest serving employee and he gave a great speech which recognised our achievements, product developments and strong relationships, as well as our fantastic team of talented and focused staff. Over the years, we've encouraged brighter thinking and better service, and as a result we are now regarded as service leaders with expertise in the drivers of excellence.
Inline with our celebrations we also released some insightful research findings. Our first addition of the Annual Nationwide Service Report (ANSR) was launched at SME 2012 and it combines 12 months of industry survey results. As a forward thinking organisation we’re also looking ahead with our Future of Service report, bringing together the opinions of industry figureheads with regards to service in the years to come.
It’s clear that our organisation is in a great place and our product Fieldforce iQ is our solid foundation for driving sustained service excellence in the future.
Our celebrations are not over yet and we’ll be sure to make the most of this momentous occasion.