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Take a closer look at what's on our mind

The 4 P's of Parcel Delivery

Posted by Angela Crittenden on May 20, 2019

It’s widely accepted that a successful business will exceed its customers’ expectations. However, simply meeting customer expectations has long been the golden chalice for many a service or operations director. Those expectations are after all, a moving target. What was once thought of as exceptional service has simply become expected service in the eyes of the discerning consumer; and none more so than one wanting a parcel to be delivered.

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What can the robots teach us?

Posted by Gemma Kantecki on March 18, 2019

There’s been a revolution on the streets of Milton Keynes. In October 2018, Starship Technologies launched the UK’s first robotic parcel delivery service in the town. 

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What’s new for field service in 2019?

Posted by Laurent Othacéhé on January 8, 2019

Someone wise once said that it is difficult to make predictions, especially about the future. But then someone else, equally wise, said “the greater the obstacle, the more glory in overcoming it”. So it is in this spirit that I pick up my crystal ball to give you my take on the upcoming trends in field service in 2019.

I’ve looked at trends in each of the areas that underpin flawless field service: productivity, customer satisfaction and employee engagement.

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Exclusive: Santa’s Logistics Secrets Revealed

Posted by Gemma Kantecki on December 6, 2018

The first in our series of interviews with best-in-class field service, FM and logistics brands.

It’s the biggest logistics job in the world, getting presents to all the boys and girls of the world in just one night. But year after year, Santa Claus gets the job done, on time and in full. And now, in an exclusive interview with Cognito iQ, Santa reveals just how he does it.

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The (V)IPs are coming

Posted by Gemma Kantecki on December 5, 2018

We can’t wait for January. In January, we get shaken up, educated, inspired, supported and impressed all at once. Why? Because all the applications are now in and, in January, we get to interview and select the students who will become our next Industrial Placement (IP) employees in the summer of 2019.

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