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Take a closer look at what's on our mind

Why being customer centric matters and how it will improve your business performance

Posted by Angela Crittenden on January 5, 2021

When the postman knocked on my door and handed me my parcel containing a framed print, I felt that little jolt of joy a new delivery brings and also knew I’d earned extra brownie points by shopping with an independent retailer. When he told me that unfortunately it had been damaged, I felt my little shard of joy fracture like the glass inside the box.

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Mobile workforce management: analytics - the next big thing?

Posted by Angela Crittenden on February 17, 2020

These days, most businesses with field-based workers have adopted some form of mobile workforce management software. Customers’ expectations of service are very high, and employees expect the latest tools to help them do their jobs.

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Why mobile workforce management is failing in the IT Services sector

Posted by Angela Crittenden on January 24, 2020

Many implementations of mobile workforce management in IT services tend to have been carried out without regard of the unique needs in the IT services business model. Some of the challenges in managing a mobile workforce are common across all industries, such as visibility of the workforce, managing exceptions in real time, and motivating and engaging distributed employees. But the IT services industry has its own set of issues that impact on its mobile workforce.

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Ten signs that it’s time to implement mobile workforce management

Posted by Gemma Roshier on October 21, 2019

Mobile workforce management software can be a major asset for companies with field-based workers, such as engineers, technicians, couriers or drivers. However, making the decision to implement such a solution can be a challenge. Change can be unsettling, and the installation of a new software solution can be particularly challenging, so sometimes firms put off the decision and end up enduring manual and paper-based solutions for too long.

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What is Mobile Workforce Management?

Posted by Gemma Roshier on September 19, 2019

We’ve been writing a lot about Mobile Workforce Management lately, and we’ve had some requests to go back to basics. So here it is, a primer that will explain…

What is Mobile Workforce Management?

One definition that we like is “Mobile workforce management is a category of software and related services used to manage employees working outside the company premises; the term is often used in reference to field teams."

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