Given the economic backdrop of a double-dip recession and the upcoming Olympic Games, the task of investing in customer service, whilst driving efficiencies, becomes ever more difficult to juggle. In this blog we identify how having real-time geo-location information fed into a dynamic scheduler system can help field service organisations achieve both.
Below are just five ways that dynamic scheduling can increase efficiencies and customer satisfaction:
1. Reduce repeat visits to the same customer by scheduling experienced staff to challenging jobs; decreasing the time spent on each job whilst increasing first time fix rates and customer satisfaction
2. Use real-time tracking data to gain instant visibility of your workforce and to identify traffic hotspots and congestion - schedule alternative routes to reduce fuel and time wastage and keep customer appointments
3. Avoid unscheduled trips and save on fuel consumption by combining dynamic scheduling with GPS tracking – any journeys that exceed the expected distance can then be identified and acted upon
4. Use dynamic scheduling to assign emergency or reactive jobs to field workers already working in the vicinity, ensuring quick response times and reducing distance travelled
5. A dynamic scheduling solution helps to reduce the carbon footprint of services and supports CRC (Carbon Reduction Commitment) initiatives
If dynamic scheduling isn’t already a part of your real-time workforce management solution, now could be the time to investigate. It can plan the workload for your field workforce effectively, taking into account the complex variables that are unique to your business. Dynamic scheduling will also help you offer maximum flexibility to both customers and the workforce.
To find out more about dynamic scheduling as part of a workforce management solution contact us.