STANLEY Security - part of the $11 billion company known as Stanley Black & Decker - first became a Cognito customer in 2004, when they selected us as their first choice supplier for mobile deployments in France and the UK.
Then, in 2012, as the worldwide supplier of tools, hardware and security solutions continued to grow, it recognised that a newer, more streamlined, standardised Mobile Workforce Solution was required for the security part of their business in Europe.
Designing, installing, monitoring and servicing security systems for their industrial, government, commercial and national account customers, STANLEY Security pride themselves on offering innovative, total solutions tailored to the specific needs of their customers’ sector and business.
Dedicated to earning their customers’ 100% Trust by providing world-class service meant that, for STANLEY Security, a solid and flexible field mobility platform was an imperative, meaning they could both improve their efficiency and deliver ever-improving levels of customer satisfaction.
After extensive evaluation, STANLEY chose once again to work with Cognito, recognising that many significant operational benefits could be achieved by focusing on optimizing Field Service processes, implementing Fieldforce iQ and connecting it to their existing ERP applications.
Fieldforce iQ has allowed STANLEY to implement identical customer-facing field service functionality across its different European locations, resulting in the delivery of a consistently excellent customer experience.
Do you aspire to deliver 100% customer delight? Find out more about the Cognito/Stanley partnership and the benefits of Fieldforce iQ by clicking here.