Christmas time. A time of joy and giving, of fun and laughter, of delays and frustration… Hang on a minute, that doesn’t sound particularly festive!
We’ve all been there, queuing for what seems like eternity to do our Christmas shopping in the weeks leading up to Christmas. But even for the growing number of us who choose to shop online, there’s the potential for missed delivery times, wrong deliveries, and lost deliveries.
With online shopping increasing by around 14% in December, the pressure is on for delivery companies to, literally, ‘deliver’ on the seller’s promises. And the penalties for failure are significant: an Econsultancy survey found that up to 59% of respondents would not shop with a company again if they failed to deliver. That’s a lot of future business to lose.