Here’s a word that can strike terror into the heart of any Service Manager – compliance.
It is one of those words that carries an emotional overload, mostly negative, and has become associated with oft-derided areas of policy such as Health and Safety. Members of staff are prone to react badly when you suggest that they are not “complying” – taking it as a personal criticism, and an insult to their intelligence/behaviour/performance (depending on the context).
Taking a step back and trying to be objective about “compliance” reveals a different story. It comes in many forms, from conforming to Health and Safety standards, through HR policies on timekeeping and administrative procedures, to completing a set of daily checks on company vehicles. But it’s not just about rules and regulations. It’s an essential part of working together in a harmonious way, and ensuring your workforce is functioning at it’s optimum, most productive level. And, who would not agree that keeping staff safe is an important and positive aspect of management responsibilities?