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Take a closer look at what's on our mind

Laurent Othacéhé

CEO

Recent Posts

What’s new for field service in 2019?

Posted by Laurent Othacéhé on January 8, 2019

Someone wise once said that it is difficult to make predictions, especially about the future. But then someone else, equally wise, said “the greater the obstacle, the more glory in overcoming it”. So it is in this spirit that I pick up my crystal ball to give you my take on the upcoming trends in field service in 2019.

I’ve looked at trends in each of the areas that underpin flawless field service: productivity, customer satisfaction and employee engagement.

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Tech Overload – Stop And Smell The Silicon

Posted by Laurent Othacéhé on February 17, 2016

Even after 30 years in the IT industry, I’m still a proper geek and my heart warms every time a new gadget appears. Integrated geo-localisation? I want one! Self-diagnostics? Oh yes yes yes! Predictive despatching? I’m having impure thoughts now…

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Scheduling is very much like cooking

Posted by Laurent Othacéhé on March 3, 2015

I like my food. I mean I really do. In my native France, “cuisine” is regarded with quasi-religious fervour and its preparation carried out with obsessive care and fanatical attention to detail. Which leads me to scheduling. But more of that later.

Throughout my career I have met many field force organisations of all shapes and sizes, across the world. Some were very good, others, well, not so much. But most fell somewhere in-between. And every day they all faced their own unique challenges. There is one thing however that every single one of them has in common: they have all grown their operations over many years, layering processes, systems, organisations and habits with minimal planning and control.   Their operations are without fail complex, and often messy.

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