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Considering a device refresh?

Choosing a new device for your workforce is not easy:

  • Consumer v rugged?
  • Android v Windows? 

With so many devices on the market, the choice is endless.

One successful approach is to work backwards. Rather than looking at devices and then assessing if they meet your needs, establish what your device requirements are and source the market with an exact shopping list.


1) Compatibility - One of the fundamentals

Having a good understanding of the business applications which the device supports and their technical requirements, is key to making the right selection. 

Have a chat with your Cognito iQ Account Manager to get a thorough understanding of your existing Cognito iQ workflow and think about any new functional requirements you may want in the future. 

Once established, your Account Manager can provide you with a minimum device specification to ensure the new device is compatible with your Cognito iQ operating system. 


2) The hard(ware) facts

Establishing exactly how a device will be used in the field really helps to narrow down device options:

  • Will it be exposed to dust, water or a potential drop? If so, an IP (Ingress Protection) rating will be required.
  • How will the device be carried and transported? Vehicle mounting may be a consideration here.
  • Will field workers need to view maps and diagrams? If so, a phone or tablet may be the best option.
  • Battery usage is crucial to device selection. Larger battery capacity may be required or the ability to charge in car.



3) Cost & Maintenance - A key factor when choosing a device

Costs to consider include:

  • buying devices 
  • accessories 
  • on-going maintenance

It’s also worth bearing in mind the costs and timescales associated with a future device refresh.


4) Rugged or consumer? 

Rugged devices provide assurance of availability and repair. Maintaining an estate of devices which are all the same make/model can be an important factor to an organisation.

Consumer devices provide greater choice at lower cost which can also be appealing. However, a shorter lifespan can lead to a mixed estate, making maintenance more complicated.


5) The end user

It’s a really good idea to involve the people who will be using the device during the selection process and any trial. Getting user buy-in and including them in the selection process will help to ensure a successful refresh. 

So you’ve got the shopping list, now what? Our customers often engage with an accredited hardware solution and services partner at this point. They can provide a valuable technical resource, manage the manufacturers and help you select the most appropriate device. 

They can also demonstrate devices to you, provide SIM connections, accessories and car kits, as well as advise on maintenance packages and Mobile Device Management (MDM). 

Cognito iQ partner with the UK’s leading hardware providers and distributors to ensure our customers have access to the best possible advice when choosing a device. For more information contact your Cognito iQ Account Manager who will be happy to help.

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