Printed timesheets and job forms are at the heart of many traditional field service environments. Because they are typically seen as an administrative intrusion into the worker’s day, they are often completed after the event - in the evening, or at the end of the working week.
It’s no wonder that much of the information is incomplete, inaccurate and untimely. These factors have often been used to help justify the implementation of a mobile workforce management solution that uses electronic forms on a handheld device. But if they are to realise their full potential, software solutions must do much more than simply emulate the previous paper forms.