Given the economic backdrop of a double-dip recession and the upcoming Olympic Games, the task of investing in customer service, whilst driving efficiencies, becomes ever more difficult to juggle. In this blog we identify how having real-time geo-location information fed into a dynamic scheduler system can help field service organisations achieve both.
Below are just five ways that dynamic scheduling can increase efficiencies and customer satisfaction:
1. Reduce repeat visits to the same customer by scheduling experienced staff to challenging jobs; decreasing the time spent on each job whilst increasing first time fix rates and customer satisfaction
2. Use real-time tracking data to gain instant visibility of your workforce and to identify traffic hotspots and congestion - schedule alternative routes to reduce fuel and time wastage and keep customer appointments