Over the past few months we’ve been helping organisations to recognise the value of good customer service and the impact poor service can have on revenue and profit. Identifying the need for improved customer service is the first step to providing service excellence, the second is taking action to implement the change.
Looking at the way our customers deliver award winning customer service, we have compiled the below list of ways organisations can improve their current levels of customer service and satisfaction.
1. Listen to customers, it sounds like an obvious point but can often be overlooked. Reviewing current levels of service with customers and discussing changes and improvements will demonstrate a commitment to service excellence. In addition, it will help identify what areas need to be addressed and provides a useful benchmark to measure success against.