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Innovation in Field Service Technology

Posted by David Bochenski on July 9, 2018

What’s next for field service?

Ten years ago, the technology you used at work was probably superior to that which you might have at home. Now, smartphones and apps have flipped that relationship. Most of us, especially digital natives, feel like our work tools are from the dark ages in comparison to the phones, tablets, and wearables we are used to at home.

Mobile devices have also shifted consumer expectations. In a digital world, customers assume that, within seconds of buying a product or service, they will be able to track their order, see when it’s been despatched and control when it is due to arrive.  It’s no longer acceptable to tell customers “someone will arrive between 8am and 6pm so please make sure you’ll be there to let them in”. 

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Is exceptional field service finally possible?

Posted by Dave Webb on June 7, 2018

Most field service organisations strive to deliver exceptional service.  But field service professionals know that this is a complex endeavour, where decision-making needs to adjust to frequent and unpredictable changes in conditions.  Even slight changes such as unseasonable weather, the introduction of a new product line, or a new customer can have a sudden and significant effect, causing service levels to drop, and leaving operational teams unclear as to which factors caused the decline, and unsure as to how to respond.

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How Hermes aced the 2017 Christmas delivery peak

Posted by Gemma Kantecki on February 28, 2018

For most people, memories of Christmas 2017 are fading, as we look forward to lighter evenings and make plans for summer holidays. But, for those of us who work in retail logistics, Christmas is never far from our thoughts. February is the time to reflect on performance in the previous year, to analyse delivery data, examine industry trends and start preparing for this year’s festive shopping season.  Our customer, Hermes, fresh from an incredibly successful 2017 delivery period is doing just that.

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David Schulze gives his top 5 reasons to attend Field Service USA

Posted by David Schulze on January 18, 2018

Billed as ‘THE EVENT for Leaders in Customer Care, Service & Support’; Field Service USA is the west coast’s biggest event for all field service professionals. Attracting 400+ delegates and a number of high profile expert speakers; for the 16th year in a row the event promises to be bigger and better than before. 

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Terraform and AWS Application Load Balancers

Posted by Leigh Hayward on January 9, 2018

In my last article I outlined the basics of Application Load Balancers (ALB) and how you can use these to leverage a decent saving — this saving was significantly increased earlier this year when AWS increased the number of listeners per ALB from 10 to a whopping 50!

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