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Blog

Take a closer look at what's on our mind

What’s new for field service in 2019?

Posted by Laurent Othacéhé on January 8, 2019

Someone wise once said that it is difficult to make predictions, especially about the future. But then someone else, equally wise, said “the greater the obstacle, the more glory in overcoming it”. So it is in this spirit that I pick up my crystal ball to give you my take on the upcoming trends in field service in 2019.

I’ve looked at trends in each of the areas that underpin flawless field service: productivity, customer satisfaction and employee engagement.

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Exclusive: Santa’s Logistics Secrets Revealed

Posted by Gemma Kantecki on December 6, 2018

The first in our series of interviews with best-in-class field service, FM and logistics brands.

It’s the biggest logistics job in the world, getting presents to all the boys and girls of the world in just one night. But year after year, Santa Claus gets the job done, on time and in full. And now, in an exclusive interview with Cognito iQ, Santa reveals just how he does it.

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The (V)IPs are coming

Posted by Gemma Kantecki on December 5, 2018

We can’t wait for January. In January, we get shaken up, educated, inspired, supported and impressed all at once. Why? Because all the applications are now in and, in January, we get to interview and select the students who will become our next Industrial Placement (IP) employees in the summer of 2019.

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Why Christmas starts in January for Cognito iQ

Posted by Gemma Kantecki on November 22, 2018

When do you start preparing for the festive season? When you see the first displays in the stores? When the big retailers release their Christmas advertising campaigns? When the Black Friday promotions arrive in your inbox? Or are you one of the many who leave it as late as possible, then hit the high street in a panic on December 24th? Whether you love or loathe seeing Christmas crackers on display in August, spare a thought for those of us who work in or with the retail logistics industry. At Cognito iQ, we’ve been preparing for Christmas since January so we can support our logistics customers through the seasonal delivery peak.

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Managing the distributed workforce in FM

Posted by Angela Crittenden on November 6, 2018

Cognito iQ has been helping companies capture data from the field through our mobile applications for over 20 years. Today, we work with Facilities Management (FM) companies to help them with one of the biggest challenges in the industry: getting the best from their distributed workforce.

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