That’s what Leonardo da Vinci called “water” – and who am I to disagree with a genius?
Truth be told, I actually do not know that much about water, beyond the fact that it streams out when I turn the tap (faucet?) and an unreasonable amount of it falls on the UK in a typical year!
Of course, there is a massive industry at work behind the scenes, ensuring that customer demands are met and there is continuous availability. Just as there is for all of our utilities (electricity, gas, etc.). And, an important part of those companies, which provide our energy and water, are large field-based workforces – precisely because their infrastructure has to reach every factory, office and home in the country.
Now, just the mention of a “mobile workforce” in the Cognito office is enough to get everyone interested – it’s our specialist subject. We know a whole lot about communicating with them, recording what they do, and improving their performance. It’s what we do.