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Increased operational productivity: Your technicians are guided through their daily tasks in the most efficient way possible. Electronic capture saves time and reduces errors, compared to paper-based time sheets. Stock management capabilities result in more first time fixes, and shorter task durations.
Improved customer satisfaction: More efficient technicians mean better service for your customers. With Dynamic Workflow, you can capture and view customer feedback in real time so you can deal with issues as they arise.
Improved safety and compliance: Your technicians complete checks at the start of each shift, so you can be confident that they are safe and compliant at all times.
Reduced costs: With improved productivity, higher first-time-fix rate and fewer errors, you’ll find that costs are driven down, effortlessly.
Faster billing and invoicing: Electronic capture of task completion information together with photo and signature capture cuts administration and reduces disputes.
Increased visibility: Managers can easily administer their field force, access time sheet information, view key task data and analyse detailed reports at a granular level (region; team; individual; task).
Flexibility: Dynamic Workflow is tailored to your industry and business-specific needs, and can be easily reconfigured as those needs change.
Electronic timesheet: Generates an electronic timesheet for each mobile worker based on data captured from their mobile device. Can also be accessed by other departments and linked to back-office systems.
Compliance: Presents a set of configurable check questions at the start of each shift including:
- Vehicle damage report
- Personal protection equipment (PPE) checks
- On-site risk assessments
Stock and parts management: Technicians can:
- Manage stock on their vehiclesSmart forms: You can create pre-populated certificates, damage reports, risk assessments or sales leads and deploy with minimal risk to workflow. This significantly reduces the cost and effort of creating bespoke mobile workflows.
Customer survey: Dynamic Workflow generates a bespoke customer survey (including Net Promoter Score) when closing tasks.
Signature and photo capture: Your technicians can capture photographs and customer signatures, which are linked to the relevant task.
Management portal: Dynamic Workflow gives managers access to set up their team and review its activities.
Fully supported by Cognito iQ: Comprehensive product support from our highly trained, UK based help desk.
Our highly trained team of Cognito iQ support engineers are here to provide excellent technical support.
.Fully supported by Cognito iQ: Our highly trained team of Cognito iQ support engineers are here to provide excellent technical support.
Learn how Konica Minolta has boosted productivity by 30%, increased their first-time-fix rate and improved employee engagement.
Read our latest white paper to discover the seven steps to exceptional field service.