“Where’s my technician?” With Customer Notifications, you – and your customers – will always know.
These days, end customers want to track the progress of their service appointment at every stage, from booking through to the technician arriving at their door. They also want to choose appointments that are convenient for them and reschedule with ease if their circumstances change.
Our Customer Notifications service means you can keep your customers informed, whilst putting the control over appointments and deliveries firmly into their hands. On top of this, you can access customer feedback in real-time, so you can manage your technicians and improve customer satisfaction.