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Cognito iQ Mobile

The perfect mobile workforce solution: designed for remote field forces;
tailored to your business.

Empowers your field force to deliver exceptional service, first time and every time. 

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Mobile Solutions


Icon representing dynamic workflow in pink

Dynamic Workflow

Enterprise-grade communication platform.
Icon representing customer notifications in teal

Customer Notifications

Interactive customer updates.
Icon representing Electronic Proof of Delivery in purple

ePOD/C

User-friendly workflow on any device.
Icon representing a Connected group of field workers in Orange

Fieldforce Connect

Easy, successful automated change management.
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With Dynamic Workflow, you can achieve flawless field service.

Dynamic Workflow is a cloud-based mobile workflow solution, which connects technicians in the field with the back office, in real-time, guiding them through the working day with intuitive, easy to use workflows and input screens.
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  • Increased operational productivity: Your technicians are guided through their daily tasks in the most efficient way possible. Electronic capture saves time and reduces errors, compared to paper-based time sheets. Stock management capabilities result in more first time fixes, and shorter task durations.

  • Improved customer satisfaction: More efficient technicians mean better service for your customers. With Dynamic Workflow, you can capture and view customer feedback in real time so you can deal with issues as they arise.

  • Improved safety and compliance: Your technicians complete checks at the start of each shift, so you can be confident that they are safe and compliant at all times.

  • 'Bring your own device' (BYOD): Mobile workflow available as an app through the Google Enterprise Play Store. Choosing the right device
  • Reduced costs: With improved productivity, higher first-time-fix rate and fewer errors, you’ll find that costs are driven down, effortlessly.

  • Faster billing and invoicing: Electronic capture of task completion information together with photo and signature capture cuts administration and reduces disputes.

  • Increased visibility: Managers can easily administer their field force, access time sheet information, view key task data and analyse detailed reports at a granular level (region; team; individual; task).

  • Flexibility: Dynamic Workflow is tailored to your industry and business-specific needs, and can be easily reconfigured as those needs change.

  • Electronic timesheet: Generates an electronic timesheet for each mobile worker based on data captured from their mobile device. Can also be accessed by other departments and linked to back-office systems.

  • Compliance: Presents a set of configurable check questions at the start of each shift including:
    - Vehicle damage report
    - Personal protection equipment (PPE) checks
    - On-site risk assessments

  • Stock and parts management: Technicians can:

    - Manage stock on their vehicles
    - Complete full inventory checks
    - Pick up and drop off parts
    - Scan barcodes
  • Smart forms: You can create pre-populated certificates, damage reports, risk assessments or sales leads and deploy with minimal risk to workflow. This significantly reduces the cost and effort of creating bespoke mobile workflows.

  • Customer survey: Dynamic Workflow generates a bespoke customer survey (including Net Promoter Score) when closing tasks.

  • Signature and photo capture: Your technicians can capture photographs and customer signatures, which are linked to the relevant task.

  • Management portal: Dynamic Workflow gives managers access to set up their team and review its activities.

  • Fully supported by Cognito iQ: Comprehensive product support from our highly trained, UK based help desk.

     

     

     

Customer notifications on mobile

“Where’s my technician?” With Customer Notifications, you – and your customers – will always know.

These days, end customers want to track the progress of their service appointment at every stage, from booking through to the technician arriving at their door. They also want to choose appointments that are convenient for them and reschedule with ease if their circumstances change.

Our Customer Notifications service means you can keep your customers informed, whilst putting the control over appointments and deliveries firmly into their hands. On top of this, you can access customer feedback in real-time, so you can manage your technicians and improve customer satisfaction.
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  • Improved end-customer experience: Real-time notifications, including pre-appointment and en-route, ensure customers know when their technician is due to arrive.
  • Reduced ‘no access’ rates: Customers can schedule an appointment when they want it, or reschedule if they need to go out, which reduces wasted appointments.
  • Improved employee engagement: Technicians know that end customers will be expecting them, which not only makes access easier, especially in situations such as businesses or blocks of flats, it also ensures that their time is not wasted.
  • Improved customer satisfaction: Because Customer Notifications gives end customers the option to give detailed feedback, you can easily pick up early warnings of any issues that may require technician training or a change in process. You also have the option to personalise your messages, and show technician photos, reassuring the customer, making the service more personal and showcasing your brand.
  • Competitive advantage: The field service business doesn’t stand still. End-customer communications and control of appointment options are more than just ‘nice to have’ – they are essential to stay competitive.
  • Interactive email notifications: Email notification of appointment and technician proximity.
  • Interactive SMS notifications: SMS notification of impending technician arrival – a less formal channel, chosen to appeal to customers and maximise access.
  • End-customer review: Capture customer feedback via customisable questionnaires, to gain insight into performance, monitor satisfaction levels, set improvement goals, identify and address emerging trends, recognise training requirements, and demonstrate the value your company places on customer experience.
  • Low-cost integration: Customer Notifications is a completely independent service; all it requires is an integration to your order system or similar.
  • Mobile application agnostic: Customer Notifications is designed to work in conjunction with Cognito iQ Mobile, but integrates seamlessly with any other mobile application.
  • Hardware agnostic: SMS and email notifications provide secure access to a web interface via a unique URL. Customers can see delivery details on any internet enabled device.
  • Fully supported by Cognito iQ:

    Our highly trained team of Cognito iQ support engineers are here to provide excellent technical support.

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Mobile with Select a Drop screen

Deliver on time in full, every time, with Cognito iQ Mobile.

Cognito iQ Mobile is a cloud-based mobile workflow solution for logistics, transport and courier organisations that connects drivers in the field with the back office, in real-time, guiding them through each shift, increasing efficiency and ‘on time in full’ (OTIF) delivery rate.
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  • Improved efficiency: Your drivers are guided through each drop in the most efficient way possible, with access to all the information they need to complete the delivery.
  • Increased accuracy: Electronic capture saves time and reduces errors, compared to paper-based time sheets, and generates an electronic proof of delivery. Cognito iQ Mobile also offers document creation and printing, which increases the speed and accuracy of information sent to the back office, and enhances customer experience by providing documents on site.
  • Improved customer satisfaction: More efficient drivers mean better service for your clients and end customers. With Cognito iQ Mobile, you can capture and view end-customer feedback in real time so you can deal with issues as they arise.
  • Improved safety and compliance: Your drivers complete checks at start of each shift, so you can be confident that they are safe and compliant at all times. This also helps to keep vehicles on the road by picking up issues before they arise.
  • Reduced costs: With improved efficiency and OTIF rates, you’ll find that costs are driven down, effortlessly.
  • Faster billing and invoicing: Electronic capture of drop completion information together with geo-tagged photo and signature capture cuts administration and reduces disputes.
  • Increased visibility: Managers can easily administer their drivers, access timesheet information, view key drop data and analyse detailed reports at a granular level (region; team; individual; drop).
  • Flexibility: Cognito iQ Mobile is tailored to your industry- and business-specific needs, and can be easily reconfigured as those needs change.
  • 'Bring your own device' (BYOD): Mobile workflow available as an app through the Google Enterprise Play Store. Choosing the right device

  • Electronic timesheet: Generates an electronic timesheet for each driver based on data captured from their mobile device. Can also be accessed by other departments and linked to back-office systems.
  • Compliance: Presents a set of configurable check questions at the start of each shift including:
    - Vehicle damage report
    - Personal protection equipment (PPE) checks
    - On-site risk assessments
  • Document creation and printing: Create and print documents and receipts on-site.
  • Customer survey: Cognito iQ Mobile generates a bespoke customer survey (including Net Promoter Score) when closing drops.
  • Signature and photo capture: Your drivers can capture geo-tagged photographs and customer signatures, which are linked to the relevant drop, and can be linked to back-office systems.
  • Management portal: Cognito iQ Mobile gives managers access to set up their team and review its activities.
  • Fully supported by Cognito iQ: Our highly trained team of Cognito iQ support engineers are here to provide excellent technical support.

Driver win van with phone

Want to improve field service performance?

Fieldforce Connect makes it easy to plan, execute and monitor improvement initiatives. Understand which initiatives have been successful, and why, so you can repeat them.
  • See all your current initiatives: See, at a glance, how your improvement initiatives are progressing, how likely they are to be effective, and whether you need to intervene to keep them on track.
  • Learn from previous initiatives: You can review the success of previous initiatives, understand what made them effective, replicate positive outcomes and guard against making the same mistakes again.
  • Save money: Consultancy expertise is baked into Fieldforce Connect, so your managers can easily drive improvement initiatives without bringing in costly expert support.
  • Automated summaries: Fieldforce Connect automatically collates, summarises and presents the results of active and previous initiatives, making it easy to gain insight from management data.
  • Detailed dashboards: Fieldforce Connect displays historical performance baselines, establishes start and end dates, plots the targeted future improvement trajectories and allows annotation of performance peaks and troughs.
  • Granular initiatives and reporting: Create a performance improvement initiative for a single team, region or the country as a whole.
  • Works with Virtual Coach: Our companion machine learning product, Virtual Coach, can suggest and launch pre-configured Initiatives.
  • Fully supported by Cognito iQ: Our highly trained team of Cognito iQ support engineers are here to provide excellent technical support.

 

Field Service Transformation

Learn how Konica Minolta has boosted productivity by 30%, increased their first-time-fix rate and improved employee engagement.


Download the Case Study

Read our Digital Guide

Transform your field service organisation from...

Excellent to Exceptional

Read our latest white paper to discover the seven steps to exceptional field service.

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Customer Stories


Konica Minolta

Konica Minolta share their field service transformation story using the latest field workforce management technology and analytics from Cognito iQ.

Tunstall

Find out how Tunstall improved productivity and efficiency, while forging fantastic customer relationships, achieving an NPS average of 98%.

Baxi

Learn how Baxi use Insight Hub to power further growth and development and improve their customers' service experience.

Stanley Security

Read how Stanley Security improved workforce optimisation across multiple European sites.

Avery Weigh-Tronix

Discover how Cognito iQ assisted Avery Weigh-Tronix to reengineer its service business.

Ready to get started? Or want to find out more?

Our friendly team of experts are here to help you on your journey.