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Consultancy & Support


Choosing a software provider can be daunting. At Cognito iQ, we have the right people to support you at every stage from choosing the right solution, through the integration process, to ensuring you achieve your strategic objectives. Our consultants, account managers and support team are here to help.

Consultancy Partners who know your industry

Our team of Professional Service Consultants work with customers from the start of the process, scoping and capturing your needs and exploring the opportunities for process improvements.

Every Cognito iQ customer is assigned a Principal Solutions Consultant with relevant industry experience who will understand the nuances of your business. This in-depth industry knowledge is critical to ensuring that your Cognito iQ solution is the perfect fit for your business needs.

Our customer engagement processes are ISO accredited to ensure that we deliver high-quality projects, on time and on budget.

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Account Management & Customer Success

We understand that our success comes from enabling our customers to realise the value of our solutions, so we make sure that you start to unlock tangible business benefits from day one.

Cognito iQ Account Managers are true business partners, who work with you on an ongoing basis, to understand your strategic goals, and align solutions accordingly. They are also your customer advocates within Cognito iQ, prioritising and communicating customer requirements and influencing our development roadmap.

Cognito iQ Customer Success Managers are the 'go to' people for day-to-day support and training needs. We follow a ‘shift left’ approach; our CSMs proactively work to pre-empt any process related issues and resolve them.





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Support

Our team of friendly helpdesk professionals are on hand to help answer your queries and resolve any support issues as quickly as possible 24/7/365.

We offer a wide range of support facilities: you can contact our helpdesk team via telephone or through our online customer portal, where you’ll find lots of helpful information.

Support Desk
For all support queries, please contact our Support Desk on:
+44 (0)1635 508300
helpme@CognitoiQ.com

Visit online customer portal

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Cognito iQ understand that business partnerships
are built on trust.

Read more about how we adhere to stringent independent
guidelines and monitoring to inspire trust in our solutions.


Ready to get started or want to find out more?

Our friendly team of experts are here to help you on your journey.