+44 (0)1635 508200
Every Cognito iQ customer is assigned a Principal Solutions Consultant with relevant industry experience who will understand the nuances of your business. This in-depth industry knowledge is critical to ensuring that your Cognito iQ solution is the perfect fit for your business needs.
Our customer engagement processes are ISO accredited to ensure that we deliver high-quality projects, on time and on budget.
Cognito iQ Account Managers are true business partners, who work with you on an ongoing basis, to understand your strategic goals, and align solutions accordingly. They are also your customer advocates within Cognito iQ, prioritising and communicating customer requirements and influencing our development roadmap.
Cognito iQ Customer Success Managers are the 'go to' people for day-to-day support and training needs. We follow a ‘shift left’ approach; our CSMs proactively work to pre-empt any process related issues and resolve them.
We offer a wide range of support facilities: you can contact our helpdesk team via telephone or through our online customer portal, where you’ll find lots of helpful information.
For all support queries, please contact our Support Desk on:
+44 (0)1635 508300