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This in turn has a direct impact on staff motivation and customer satisfaction which is increasingly important given that technicians are the face of the company and are often working amongst vulnerable people.
We've brought together nearly 30 years of field service experience with the latest machine learning techniques to create products that will give you:
Live visibility of all activity in the field – engineers/technicians, resources and tasks
Improved end customer experience with real time
Ability to follow approved, standardised processes whilst capturing all required information at the point of service delivery
Ability to respond fast via proactive monitoring and preventative detection needed ensuring strict SLAs are adhered too
Plus much more.