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Field Service
Healthcare

Exceptional mobile and
analytics solutions.

Designed for  organisations with their fingers on the pulse

Healthcare providers fulfil a number of roles from the maintenance and repair of medical equipment to the administration of medicines, sometimes within a customer’s own home.
Often they perform a range of crucial tasks including the delivery and installation of medical equipment. On top of the challenges presented by a multiscale and diverse field operation the market is highly regulated and patient data can present a security issue too.








 

 

Our products are designed to meet the challenges of the Healthcare sector.

Our solutions can transform the delivery of services offered by healthcare providers in the field. By allowing complete visibility of the entire field operation including inventory, communication between the front and back office as well as with patients will be improved.

This in turn has a direct impact on staff motivation and customer satisfaction which is increasingly important given that technicians are the face of the company and are often working amongst vulnerable people.

We've brought together nearly 30 years of field service experience with the latest machine learning techniques to create products that will give you:

  • Live visibility of all activity in the field – engineers/technicians, resources and tasks

  • Improved end customer experience with real time

  • Ability to follow approved, standardised processes whilst capturing all required information at the point of service delivery

  • Ability to respond fast via proactive monitoring and preventative detection needed ensuring strict SLAs are adhered too

  • Plus much more.

 


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The benefits

Learn more about the three key benefits of our solutions.


Transform your field service organisation from...

Excellent to Exceptional

Read our latest white paper to discover the seven steps to exceptional field service.

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Ready to get started? Or want to find out more?

Our friendly team of experts are here to help you on your journey.