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Meet our Leadership Team



Laurent Othacéhé

Laurent is an experienced CEO and global authority in Field Service Management and Optimisation.

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He is a great believer in driving technological innovation, and since his appointment in 2015 the company has launched its revolutionary Cognito iQ Analytics suite to great customer success and acclaim, growing its revenue by more than 50% p.a.

Prior to joining Cognito iQ, Laurent was the Founder and CEO of 360 Scheduling, which he built into a world-leading Field Service Optimisation ISV and which was subsequently sold to Swedish ERP provider IFS. 

Between 1991 and 2002, Laurent held a variety of Board positions at ISVs PAFEC, SER and Blue 8 Technologies, all of which operated in the Mobile Workforce Management space.

Laurent was born in France and is a graduate of the French National School of Engineering. He now lives in Nottingham, England where he enjoys the food and the weather.

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Dave Webb

Dave is a leading expert in Field Force Performance Management and is the inventor of Cognito iQ's Analytics solutions.

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In his role as COO, he is passionate about working with customers to enable field service teams to work smarter, by leveraging technology (visualisation, AI and Machine Learning) to unlock the true value of the data in their operating flows, to optimise their processes and transform their service performance.

Dave oversees all aspects of our SaaS provision. In addition to guaranteeing service uptime, he is responsible for Information Security (ISO27001) and Data Privacy.

Joining Cognito iQ in 2015 as Consultancy Director, he then led the organisation’s product strategy including delivering the Analytics product vision and software, which is now deployed across multiple customers and regions.

His career path has included leadership roles with leading names in the field service market, such as Avery Weigh-Tronix, and he has an impressive record in delivering mobile workforce transformation programmes.

In his spare time Dave enjoys cycling. His most recent challenge was to ride the Stelvio Pass in Italy, which is crossed by the Giro d’Italia and is renowned for its 48-hairpin bends.

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Mark Comer 
SVP Commercial Operations

Mark joined Cognito iQ in 2016 having been Field Force Optimization ISV at IFS/360 Scheduling.

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He has previously held sales leadership roles at a variety of startups, IBM, PeopleSoft and Oracle. He studied Electrical Engineering and holds a Master’s Degree in Business Administration.

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Ben Fearn

Ben's philosophy is to ensure customer needs at the core of Cognito iQ solutions, and as CTO, Ben is bridging the gap between the technology and the wider business.

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Heading up an R&D team of around 70, he is responsible for ensuring that Cognito iQ embraces the latest benefits in technology for the Analytics, Platform and Mobile strategies, including Augmented Reality, AI & Machine Learning, to deliver powerful, intuitive solutions.

Ben’s achievements at Cognito iQ include being involved in transformational projects for some of the largest customers. These projects have ultimately resulted in an enormous upscaling of the data processing capabilities, from thousands of transactions per day, to millions.

Joining Cognito iQ in 2008 as a graduate Ben has gained insight working across the business in technical, product and managerial roles. Ben holds a BSc in Network Systems Management from Bournemouth University.

When relaxing Ben enjoys being with his family, running, mountain biking and clay pigeon shooting.

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