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News & Events

Keeping you up to date

Emily Mason

Recent Posts

The history of SME… One veteran speaks fondly of another

Posted by Emily Mason on April 8, 2014

UBM, the organisers of The Facilities Show, will be celebrating 15 years of the event when it takes place in June. I am sure that Service Management Expo (SME), now part of that show and co-located with it at ExCeL London, has a significantly longer history. And, I think SME may have started out in London – so a bit of a ‘back to the future’ moment there too. All of which got me wondering about how many years ago actually SME started.

Nobody here is old enough to remember that kind of ancient history, so I approached long time participant in the field service industry Ian Mapp to find out if he knew when it all began. Luckily, he was not offended when I suggested he might be ‘of the right age’ to have been there, and happily shared his reminiscences.

“What’s that you say, young ’un? You’ll have to speak up a bit. And pass me another Wurther’s Original, sonny.”

Okay, maybe he was offended!

“SME? It has always been a mainstay event for the field service industry in the UK – at one time it was an acronym for Service Management Europe rather than Service Management Expo, but it has always been UK-centric in terms of visitor numbers and focus for exhibitors. It has always been the place to find the latest developments in technology, to meet up with knowledgeable colleagues and share stories about this wonderful, stressful, challenging business. For example, everyone is now talking about wearable technology, but my first hands-on experience (actually head-on experience) was at SME.

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The fight for survival

Posted by Emily Mason on March 28, 2014

The last few years have been tough for businesses everywhere. Although the worst of the recession is now behind us, we’re not quite out of the woods yet. As a report by Cognito customer CitySprint shows, many SMEs are still in survival mode. With a spotlight on reductions in costs and staff, businesses must also beat tough competition through differentiation in customer service to retain and gain customers.

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Moving On Up

Posted by Emily Mason on February 7, 2014

For the last 20 years, the world of mobile workforce management hasn’t stopped moving - and neither has Cognito. With customer expectations continuing to rise and product differentiation increasingly difficult to achieve, we remain at the forefront of innovation and field service best practice.

By moving with the times and staying ahead of the game, we’ve been able to successfully help clients drive higher levels of field force performance, meet and exceed customer expectations and deliver consistently excellent service.

We have matched a recent shift in customer thinking with our own change of gear. We’ve created innovative products based on new knowledge and the latest technologies, placing the field worker at the heart of the customer service experience. The launch of our flagship Fieldforce iQ platform is a recent example of us continuing to meet our customers’ evolving needs, in an ever-changing and ever more demanding customer-centric world.

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The Downs School Robots Race to Victory in the Cognito CHIPS Challenge Final

Posted by Emily Mason on December 5, 2013

On Saturday 30th November, students from The Downs, St Gabriel’s, Kennet and St Bartholomew’s Schools competed in the 2nd annual CHIPS Challenge. The successful event was hosted at the Newbury Hilton Centre by local mobile workforce management experts Cognito, in conjunction with the Education Business Partnership.


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Inspiring a Generation to get Creative with Coding

Posted by Emily Mason on November 13, 2013

Local company Cognito and Education Business Partnership team up to uncover programming talents of school pupils as CHIPS Challenge is set for a 2nd successful year in West Berkshire schools

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