Being dedicated to making sure customers receive great service is something we take very seriously at Cognito iQ. We believe that putting customers at the heart of our organisation means taking a systematic approach to continual improvement, ensuring customer success is not only aspirational but truly achievable.
That’s why we ensure we are ISO certified and we’re delighted to have achieved the highest standards of certification yet again!
ISO9001 is an international standard of Quality Management Systems (QMS) based on seven quality management principles. Every part of the business has been involved in our re-certification ensuring that our management processes are aligned and understood by everyone at Cognito iQ. By scrutinising our own business, we can ensure we have a solid grounding to help our customers achieve their own successes.
ISO27001 is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk management processes. It involves a systematic approach to managing sensitive company information so that all of our information and data remain secure.
In our world, achieving these standards is paramount to our business, our partners and our customers.
CEO Laurent Othacehe said: "We are proud to operate at the highest industry standards. When it comes to a Quality Management System what really matters is how well each and every one of our employees take charge of their responsibilities and are able to evidence this in their day-to-day activities. By continually reviewing and improving processes along the way our customers can have absolute confidence their data is secure and they can be assured of exceptional service to help drive their success"
Chris Arlott, Change Manager adds: “Both auditors for the ISO9001 and ISO27001 passed comment regarding the positive atmosphere we work in and how great it is to see such a high level of engagement with the methodologies that the ISO certifications bring to the business. Everyone displayed a thorough understanding of how we use the certifications to maintain the high standards expected of us”