Leading provider of mobile workforce management solutions Cognito iQ has been selected by Hermes, the delivery specialist, to implement its strategic service platform Cognito iQ Mobile across Hermes’ UK business. The 20,000-licences deal, one of the largest electronic proof of delivery (ePOD) implementations in Europe, will enable Hermes to improve the customer experience it provides on behalf of the UK’s leading retailers.
Hermes will equip its rapidly-growing network of couriers and 4,500 Parcelshops with the latest technology to improve its parcel delivery service and has selected Cognito iQ's Electronic Proof of Delivery (ePOD) solution to drive enhanced delivery performance.
Cognito will use information provided by Geo-fencing technology to confirm to Hermes and its clients where and when parcels are delivered. In addition, the software enables Hermes to retain high quality images, taken using the camera, on the new hand held devices.
“We aspire to achieve 100% first time delivery success and this new technology will assist us to reach this goal,” said Carole Woodhead CEO of Hermes. “Our focus is on providing an outstanding delivery experience, so we have invested in the software to increase the choice and convenience to our clients. The Cognito iQ partnership gives us the flexibility we require, will allow us to enable navigation routing and become the first company in the market to offer time window deliveries to customers for standard parcels.”
As part of a competitive tender, Cognito iQ was selected for its cloud-based cross-platform solution which supports the scalability required by Hermes. Additionally, the revolutionary Cognito iQ OPM (Operational Performance Management), when combined with Hermes’ parcel tracking will provide real-time delivery insights for Hermes and its clients with powerful Management Information delivered through online dashboards. This allows the early identification of network problems at regional, round or courier level so that any issues regarding customer delivery can be proactively dealt with.
“This is the latest example of a major business choosing Cognito iQ to help evolve its most important processes to deliver an outstanding experience,” said Laurent Othacéhé, CEO of Cognito iQ. “Working with Cognito iQ, Hermes is well-placed to optimise its service and systemically drive continual performance improvement, while giving customers the preferences they want, the couriers the experience and technology they require, and delivering innovation for Hermes overall.”
About Cognito iQ
Cognito iQ is a leading provider of cloud-based mobile workforce management solutions to enterprise organisations. For more than 20 years we have been helping clients drive field force performance, exceed customer expectations and deliver consistently excellent service.Our flagship strategic service platform, Cognito iQ Mobile, enables organisations to optimise their service operations and systemically drive continual performance improvement. Our approach is based on the understanding that the next wave of service improvement will come from fully engaging the workforce in the journey towards achieving operational excellence. Our revolutionary Cognito iQ Operational Performance Management takes MI to new levels giving our customers real-time insights into their operation which no other solution can provide.
Hermes Europe is the umbrella brand for a multinational group providing full-service supply chain solutions headquartered in Germany. The Hermes companies are recognised among the leading businesses in sourcing, transport logistics, fulfilment and distribution of consumer goods.With more than 40 years of experience the Hermes group specialises in innovative supply chain management of high-volume goods for leading retailers and brands. The services offered by the Hermes companies range from global product sourcing and production management to quality control, logistics and shipping. They also include first-class fulfilment, web shop and distribution services for the handling of goods throughout Europe. Customers profit from a complete range of integrated business services. https://www.hermesworld.com