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Kerridge Commercial Systems and Cognito partner to speed customer service deliveries and streamline costs

Newly integrated K8 electronic proof of delivery (ePOD) system optimises distribution and logistics

Distribution and logistics organisations can now benefit from a fully optimised distribution and workforce management system provided by Kerridge, in partnership with Cognito.

Utilising Cognito’s best of breed mobile workforce management technology, the K8 ePOD solution integrates its full capabilities with a hosted, real-time communications platform. This is complete with a dedicated workflow application that resides on the mobile worker’s handheld device.

The solution enables organisations with significant transportation, distribution and logistics operations to push delivery manifests to drivers; prompt drivers through their daily tasks, enforcing compliance; receive realtime updates on individual deliveries; and once the manifest is
complete, receive a manifest summary or debrief.


“In a highly competitive market, producing an optimal delivery route, managing staff and keeping in close contact with them is essential for maximising customer service performance and driving down costs,” said Duncan Smilie, Sales Director at Kerridge. “The challenge is to streamline distribution operations from the first customer contact through to on time and in full delivery. Working with Cognito, our integrated systems provide exactly this, and our customers can benefit from seamless delivery and optimal service.”

A managed and locked down environment is at the core of the solution, ensuring that the mobile worker’s handheld is a dedicated work tool, with the ability to be controlled and updated by managers remotely. All data processed through the handheld is fully auditable and a  comprehensive time stamped audit trail provides the back office with the exact status of each message, even if it has been stored due to network coverage.

“We are delighted to partner with Kerridge as a key extension of our workforce management solution,” said Jonathan Chevallier, Strategic Development Director at Cognito. “This assists organisations on many levels, from improved driver efficiency and recording of deliveries, to increased service level compliance and regulatory controls. It’s another step in our pledge to provide businesses with world class service delivery solutions.”

About Kerridge Commercial Systems

Kerridge Commercial Systems provides consultancy, software, IT services and support to deliver a fully integrated business management system for the distributive trades.

We enable wholesalers, distributors, merchants and retailers to manage margins and build profits by sourcing effectively, stocking efficiently, selling profitably and serving competitively.

Our one integral system approach is built on extensive knowledge and experience, is flexible to configure and is simple to install, use and scale. We help to make visibility, control, speed and reliability integral to your business.

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