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News & Events

Keeping you up to date

Looking back at Service Management Expo 2014

Posted by Emily Mason on July 2, 2014

The annual Service Management Expo (SME) happened for the 30th time last month, back in London after a number of years in Birmingham. The Facilities Show, with which SME is now co-located, celebrated its 15th birthday and the new venue, the ExCeL London centre, welcomed its 20 millionth visitor – all at the same time.

Impressive though these numbers are, it is not really what this event is all about. SME is for service-minded people to discover what is new, explore ways to improve their business and… And what?

I sneaked out of the office to visit the show on its second day, and try to answer that question. Unlike a couple of my fellow Coggers, my ticket was not inspected en-route to the ExCeL on the DLR and I arrived in plenty of time. It was my first visit to the ExCeL and I have to say it is huuuge! Perhaps not by world conference centre standards, but it certainly seemed massive when you are trying to find a coffee.

SME itself forms only a tiny part of UBM’s Protection & Management event, but was easily found with its own entrance and distinctive turquoise colour scheme (which we liked!) The number of exhibitors was disappointing though, and even those with a presence were not overwhelmed by visitors - “steady” is the word that a number of people used when I asked how it was going.

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Industry Leader Joins Revolution

Posted by Steve Alderson on June 3, 2014

Fresh from his experience of building 360 Scheduling to be one of the world’s leading providers of dynamic scheduling software, Laurent Othacéhé has taken a major role in the next wave of mobile workforce management innovation.

Laurent is joining MWM specialist Cognito as Sales & Marketing Director, as it brings its revolutionary new offering to market. Fieldforce iQ offers a radical new approach that enables field service organisations to outperform even their fiercest competitors and drive sustainable growth.

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Cognito at Service Management Expo 2014

Posted by Emily Mason on May 9, 2014

This year’s 30th Service Management Expo (SME) is shaping up to be the field service event of the year. The move to London’s ExCeL centre (17-19 June) and its renewed co-location alongside the Facilities Show promise to be a winning combination. For the visitor, a chance to see all the major suppliers under one roof – to explore everything that’s new, as well as catch up with some old friends.


Like SME, Cognito has a long history in the field service industry and has exhibited at the show many times – as can be seen in these photos, a selection from recent years:

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Posted by Steve Alderson on April 10, 2014

You may have recently heard or read about a vulnerability that has been identified in the popular OpenSSL cryptographic software library. The vulnerability itself called “Heartbleed” allows the stealing of the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet and the issue allows anyone on the Internet with malicious intent to read the memory of the systems protected by the vulnerable versions of the OpenSSL software.

As Cognito use the OpenSSL cryptographic library, we wish to re-assure our customers that we have thoroughly investigated this issue and are pleased to confirm that we are in no way affected by this issue. In fact the vulnerability does not exist in the versions of OpenSSL currently deployed by Cognito.

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More success for Cognito customer Swale Heating as they continue to grow

Posted by Emily Mason on April 9, 2014

Swale Heating, a Cognito customer for more than 10 years now was recently awarded a 10 year heating servicing and repairs contract worth £3.6m. This is the latest in a long line of success stories for Swale, which has continued to grow and expand ever since it started in 1972.

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