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News & Events

Keeping you up to date

Industry Leader Joins Revolution

Posted by Steve Alderson on June 3, 2014

Fresh from his experience of building 360 Scheduling to be one of the world’s leading providers of dynamic scheduling software, Laurent Othacéhé has taken a major role in the next wave of mobile workforce management innovation.

Laurent is joining MWM specialist Cognito as Sales & Marketing Director, as it brings its revolutionary new offering to market. Fieldforce iQ offers a radical new approach that enables field service organisations to outperform even their fiercest competitors and drive sustainable growth.

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Cognito at Service Management Expo 2014

Posted by Emily Mason on May 9, 2014

This year’s 30th Service Management Expo (SME) is shaping up to be the field service event of the year. The move to London’s ExCeL centre (17-19 June) and its renewed co-location alongside the Facilities Show promise to be a winning combination. For the visitor, a chance to see all the major suppliers under one roof – to explore everything that’s new, as well as catch up with some old friends.


Like SME, Cognito has a long history in the field service industry and has exhibited at the show many times – as can be seen in these photos, a selection from recent years:

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Posted by Steve Alderson on April 10, 2014

You may have recently heard or read about a vulnerability that has been identified in the popular OpenSSL cryptographic software library. The vulnerability itself called “Heartbleed” allows the stealing of the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet and the issue allows anyone on the Internet with malicious intent to read the memory of the systems protected by the vulnerable versions of the OpenSSL software.

As Cognito use the OpenSSL cryptographic library, we wish to re-assure our customers that we have thoroughly investigated this issue and are pleased to confirm that we are in no way affected by this issue. In fact the vulnerability does not exist in the versions of OpenSSL currently deployed by Cognito.

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More success for Cognito customer Swale Heating as they continue to grow

Posted by Emily Mason on April 9, 2014

Swale Heating, a Cognito customer for more than 10 years now was recently awarded a 10 year heating servicing and repairs contract worth £3.6m. This is the latest in a long line of success stories for Swale, which has continued to grow and expand ever since it started in 1972.

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The history of SME… One veteran speaks fondly of another

Posted by Emily Mason on April 8, 2014

UBM, the organisers of The Facilities Show, will be celebrating 15 years of the event when it takes place in June. I am sure that Service Management Expo (SME), now part of that show and co-located with it at ExCeL London, has a significantly longer history. And, I think SME may have started out in London – so a bit of a ‘back to the future’ moment there too. All of which got me wondering about how many years ago actually SME started.

Nobody here is old enough to remember that kind of ancient history, so I approached long time participant in the field service industry Ian Mapp to find out if he knew when it all began. Luckily, he was not offended when I suggested he might be ‘of the right age’ to have been there, and happily shared his reminiscences.

“What’s that you say, young ’un? You’ll have to speak up a bit. And pass me another Wurther’s Original, sonny.”

Okay, maybe he was offended!

“SME? It has always been a mainstay event for the field service industry in the UK – at one time it was an acronym for Service Management Europe rather than Service Management Expo, but it has always been UK-centric in terms of visitor numbers and focus for exhibitors. It has always been the place to find the latest developments in technology, to meet up with knowledgeable colleagues and share stories about this wonderful, stressful, challenging business. For example, everyone is now talking about wearable technology, but my first hands-on experience (actually head-on experience) was at SME.

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