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News & Events

Keeping you up to date

The fight for survival

Posted by Emily Mason on March 28, 2014

The last few years have been tough for businesses everywhere. Although the worst of the recession is now behind us, we’re not quite out of the woods yet. As a report by Cognito customer CitySprint shows, many SMEs are still in survival mode. With a spotlight on reductions in costs and staff, businesses must also beat tough competition through differentiation in customer service to retain and gain customers.

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Moving On Up

Posted by Emily Mason on February 7, 2014

For the last 20 years, the world of mobile workforce management hasn’t stopped moving - and neither has Cognito. With customer expectations continuing to rise and product differentiation increasingly difficult to achieve, we remain at the forefront of innovation and field service best practice.

By moving with the times and staying ahead of the game, we’ve been able to successfully help clients drive higher levels of field force performance, meet and exceed customer expectations and deliver consistently excellent service.

We have matched a recent shift in customer thinking with our own change of gear. We’ve created innovative products based on new knowledge and the latest technologies, placing the field worker at the heart of the customer service experience. The launch of our flagship Fieldforce iQ platform is a recent example of us continuing to meet our customers’ evolving needs, in an ever-changing and ever more demanding customer-centric world.

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The Downs School Robots Race to Victory in the Cognito CHIPS Challenge Final

Posted by Emily Mason on December 5, 2013

On Saturday 30th November, students from The Downs, St Gabriel’s, Kennet and St Bartholomew’s Schools competed in the 2nd annual CHIPS Challenge. The successful event was hosted at the Newbury Hilton Centre by local mobile workforce management experts Cognito, in conjunction with the Education Business Partnership.

 

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Inspiring a Generation to get Creative with Coding

Posted by Emily Mason on November 13, 2013

Local company Cognito and Education Business Partnership team up to uncover programming talents of school pupils as CHIPS Challenge is set for a 2nd successful year in West Berkshire schools

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Service and success, a winning combination

Posted by Steve Alderson on June 14, 2013

Last year we celebrated our 20th anniversary of providing service excellence and we owe our success to our customers. Without their support we wouldn’t have grown in the way we have. We’d like to take this opportunity to share some of the great achievements of our customers.

Movers and Shakers

We work with a number of market-leading organisations across a wide range of service-centric industries and having the right people is just as important sometimes as having the right tools and technology.

Starting strong in 2013, our congratulations go to customers Vinci, Loomis, Lovell and Stanley who have announced new project wins and to Carillion, who’s support service division saw an increase in revenue. We’d also like to take this opportunity to wish one of our longest standing clients Status Heating, a happy 40th anniversary.

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