+44 (0)1635 508200
Cognito iQ. (“we” or the “Company“), are committed to protect the privacy of:
Please note that the term “you” shall refer to website visitors, Customers and Users, as applicable.
We may collect the following types of information from or about you:
Personal Information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. We gather the following types of Personal Information:
Registration details: When ordering or registering to our Services, we may collect certain information that can be used to identify you (as the Customer’s point of contact or as a User) such as: name, email address, postal address, phone number, user IDs and other relevant details which are relevant to the Customer.
Customer’s payment information: In order for you to benefit from our Products and Services, we collect payment information from you, such as direct debit and bank account details. Please note that your billing information, to the extent provided by you, is uploaded and stored in our secure banking platform for processing purposes only.
Voluntary information: We also collect information, which you provide us voluntarily. For example, when you respond to communications from us, ask for our support, communicate with us via email or share additional information about yourself through your use of the Services.
Device information: We also collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as device’s unique identifiers (e.g. UDID, IMEI address), IP address and geolocation.
Forum Information: As part of the Services, Users may communicate with other Users through the Website and upload content to our forums (“Forum Information”). Such Forum Information may consist of, for example, Users’ comments and tips for utilising the Services, feedbacks, etc.
We and other Users will be exposed to your username and any additional information you upload to the forum, including Personal Information. We recommend that you secure your anonymity and information so that you do not allow others to identify you. By uploading Forum Information, you represent that you have all the necessary consents and permissions from each identifiable individual referenced in your content to use their Personal Information as part of our Services.
Non-personal Information is non-identifiable information that, when taken alone, cannot be used to identify or contact you. As such, we are not aware of the identity of the user from which the Non-personal Information was collected.
Analytics Data: Our servers automatically record certain information regarding the use of our Website and our Products and Services. Such data may include information such as the website that a User was visiting before accessing to our Webpage and other statistics related to our Products and Services. We also perform statistical analysis on this data.
We use this information to administer the Services and analyse this information to improve and enhance the Services by expanding their features and functionality. Such data is also used for troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
For avoidance of doubt, if we combine Personal Information with Non-personal Information (e.g. analytics data), the combined information will be treated as Personal Information as long as it remains combined.
By using the Product, we manage and analyse Customer’s operational transactions and other data that is transmitted through to our Customers’ platforms (e.g. “User Data“). Such User Data is transferred by the Customer (or its Users) and processed by us on our servers and mobile platform. The Company provides such services as a “data processor”, acting under the sole direction of its Customers and Users.
User Data may include records of operations of Customer’s applications and systems and other information relating to Customer’s employees’/ end-users’ activities. It may also include data, logs, text, audio, images or location that a Customer or any User uses in connection with Customer’s account and any computational results that a Customer or any User derives from the foregoing through their use of the Product.
Please note that User Data is exclusively controlled by the Customer, meaning that the Customer (or any Users authorised by the Customer to use the Product on its behalf), maintain ownership of their related User Data and determine their own policies regarding the access permission and retention of the User Data.
Here are some examples of User Data that may be recorded and processed when you use our Products and Services (keep in mind they are only examples and there may be others):
Non-personal Information (as defined below), including usernames, directory names, server names, share names, file names, configurations, logs related to the Company (e.g. event logs), browsing events and technical information transmitted by the Customer’s and its Users’ devices, etc.
If you have any reason to believe that our Services are misused, in any way, please do not hesitate to inform us at: firstname.lastname@example.org.
Cookies and Pixels
A “cookie” is a small piece of information that a website assigns to your device while you are viewing the website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages of the website efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and the Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of the Services.
We may use the following types of cookies:
You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of the Services may not operate properly and your online experience may be limited.
How we use the information we collect
In addition to the purposes listed herein, the information we collect, which may include your Personal Information, is used for the following purposes:
With whom we share the information we collect
We do not rent or sell any Personal Information. We may disclose Personal Information to other trusted third party service providers or partners for the following purposes:
Transferring of the Information
Cognito iQ’s Products and Services are provided using the Software as a Service (SaaS) model and are hosted either within cloud-based or our own, high-availability data centres. All data & services are held within the EEA region.
Wireless network access for devices used by the Customer are controlled by the Customer (and not the Company) and their (Customer) policies.
Your privacy rights
You may contact us at any time and request to access, delete, change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted);
That we will cease any further use of your Personal Information (for example, you may ask that we will stop using or sharing your Personal Information with third parties).
If you wish to raise a complaint on how we have handled your Personal Information, you can contact email@example.com and the matter will be investigated.
If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can raise with the applicable data protection authority.
For how long do we retain the information we collect?
We retain the information we collect from Customers and Users for as long as needed to provide our Services and to comply with our legal obligations, resolve disputes and enforce our agreements (unless we are instructed otherwise). We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Please note that User Data obtained through our Services is fully controlled by the Customer. This means that the Customer (and not the Company) determine the policies and retention periods of the User Data.
How do we safeguard your information?
We take great care in implementing and maintaining the security of our Product and your information. We employ industry standard procedures to ensure the confidentiality, integrity, and availability of our Customers’ systems and User Data, safety of your Personal Information, and prevent unauthorised use of any such information.
However, we cannot guarantee that hackers or unauthorised personnel will not gain access to information despite our efforts. You should note that by using our Services, your information will be transferred through third party infrastructures which are not under our control. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information and User Data, we cannot guarantee its absolute security.
We may use your Personal Information, such as your full name, email address, etc. ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials, concerning our Services.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by sending us a blank message with the word “remove” to firstname.lastname@example.org.
Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
Our Products and Services are not available to individuals under the age of 16. If you are under 18 you should not use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information, which is collected from you by us. In the event that we become aware that an individual under the age of 16 shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at email@example.com.
How to contact us
If you have any general questions regarding the Services or the information that we collect about you and how we use it, please contact us at firstname.lastname@example.org.
Information about us
The details of the Company are as follow:
Newbury Business Park