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  • Typical field service activities are represented and populated with the number of individuals current performing that task
  • Interrogate each activity to see which individuals are involved and for how long they have been conducting that task
  • Teams are scored based on 6 KPAs: Productivity, Utilisation, Efficiency, Effectiveness, Compliance and Consistency
  • Compare KPAs against different time periods to see if there is a change in behaviour

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