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Take a closer look at what's on our mind

Is exceptional field service finally possible?

Posted by Dave Webb on Jun 7, 2018 3:19:23 PM

Most field service organisations strive to deliver exceptional service.  But field service professionals know that this is a complex endeavour, where decision-making needs to adjust to frequent and unpredictable changes in conditions.  Even slight changes such as unseasonable weather, the introduction of a new product line, or a new customer can have a sudden and significant effect, causing service levels to drop, and leaving operational teams unclear as to which factors caused the decline, and unsure as to how to respond.

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Living our values: Real-time data at Field Service USA

Posted by David Schulze on May 9, 2018 10:23:16 PM

The recent Field Service USA event gave us a chance to live our values. In my workshop on how to use real-time data and analytics, I gathered - and used - real-time data. I gave our 90 workshop attendees the ability to vote during my presentation on questions relating to the event, and my topic.

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David Schulze gives his top 5 reasons to attend Field Service USA

Posted by David Schulze on Feb 16, 2018 8:13:19 AM

Billed as ‘THE EVENT for Leaders in Customer Care, Service & Support’; Field Service USA is the west coast’s biggest event for all field service professionals. Attracting 400+ delegates and a number of high profile expert speakers; for the 16th year in a row the event promises to be bigger and better than before. 

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Terraform and AWS Application Load Balancers

Posted by Leigh Hayward on Jan 9, 2018 1:00:00 PM

In my last article I outlined the basics of Application Load Balancers (ALB) and how you can use these to leverage a decent saving — this saving was significantly increased earlier this year when AWS increased the number of listeners per ALB from 10 to a whopping 50!

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The Advantages of Single Sign-on for Business (Clone)

Posted by Emma Button on Jan 2, 2018 11:20:00 AM

A growing number of customers have begun to enhance their integration with us through utilisation of our single-sign-on functionality. This will empower customers to manage their own users, apply corporate password configuration, and provide the ability for users to reset their own passwords. We use the industry-standard SAML (Security Authentication Markup Language) data format to perform federated login. Integrating your own identity management systems with the Cognito iQ web portal is now convenient and even more secure. 

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