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Blog

Take a closer look at what's on our mind

Profile of Steve Beeson, VP of client services

Posted by Gemma Kantecki on Aug 16, 2018 3:45:00 PM

How he views change, and why he’s not driving his tractor much these days.

Steve Beeson, who joined us in April 2018 as VP of client services, believes that change should be built in, not bolted on. “It’s important to bring people with you” he says. “You need to get people involved so they can understand why we are making the change, and enable them to drive the change themselves. It’s both the most satisfying and the most challenging part of the role”

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Profile of David Bochenski, Cognito iQ CTO

Posted by Gemma Kantecki on Aug 9, 2018 1:33:34 PM

 How Vodafone missed out on our CTO - and why he is putting his faith in unicorns

It was all going so well for David Bochenski. He was in the third year of his Maths degree, he’d finished his final project and he had a prestigious graduate placement at Vodafone lined up. So how did he find himself working instead for a scheduling-optimisation start-up in Nottingham?

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Innovation in Field Service Technology

Posted by David Bochenski on Jul 9, 2018 4:25:18 PM

What’s next for field service?

Ten years ago, the technology you used at work was probably superior to that which you might have at home. Now, smartphones and apps have flipped that relationship. Most of us, especially digital natives, feel like our work tools are from the dark ages in comparison to the phones, tablets, and wearables we are used to at home.

Mobile devices have also shifted consumer expectations. In a digital world, customers assume that, within seconds of buying a product or service, they will be able to track their order, see when it’s been despatched and control when it is due to arrive.  It’s no longer acceptable to tell customers “someone will arrive between 8am and 6pm so please make sure you’ll be there to let them in”. 

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Is exceptional field service finally possible?

Posted by Dave Webb on Jun 7, 2018 3:19:23 PM

Most field service organisations strive to deliver exceptional service.  But field service professionals know that this is a complex endeavour, where decision-making needs to adjust to frequent and unpredictable changes in conditions.  Even slight changes such as unseasonable weather, the introduction of a new product line, or a new customer can have a sudden and significant effect, causing service levels to drop, and leaving operational teams unclear as to which factors caused the decline, and unsure as to how to respond.

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Living our values: Real-time data at Field Service USA

Posted by David Schulze on May 9, 2018 10:23:16 PM

The recent Field Service USA event gave us a chance to live our values. In my workshop on how to use real-time data and analytics, I gathered - and used - real-time data. I gave our 90 workshop attendees the ability to vote during my presentation on questions relating to the event, and my topic.

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