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Blog

Take a closer look at what's on our mind

The 4 P's of Parcel Delivery

Posted by Angela Crittenden on May 23, 2019 10:31:28 AM

It’s widely accepted that a successful business will exceed its customers’ expectations. However, simply meeting customer expectations has long been the golden chalice for many a service or operations director. Those expectations are after all, a moving target. What was once thought of as exceptional service has simply become expected service in the eyes of the discerning consumer; and none more so than one wanting a parcel to be delivered.

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What can the robots teach us?

Posted by Gemma Kantecki on Mar 18, 2019 11:02:34 AM

There’s been a revolution on the streets of Milton Keynes, in the UK. In October 2018, Starship Technologies launched the UK’s first robotic parcel delivery service in the town. 

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What’s new for field service in 2019?

Posted by Laurent Othacéhé on Jan 8, 2019 5:07:10 PM

Someone wise once said that it is difficult to make predictions, especially about the future. But then someone else, equally wise, said “the greater the obstacle, the more glory in overcoming it”. So it is in this spirit that I pick up my crystal ball to give you my take on the upcoming trends in field service in 2019.

I’ve looked at trends in each of the areas that underpin flawless field service: productivity, customer satisfaction and employee engagement.

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The (V)IPs are coming

Posted by Gemma Kantecki on Dec 5, 2018 12:36:09 PM

We can’t wait for January. In January, we get shaken up, educated, inspired, supported and impressed all at once. Why? Because all the applications are now in and, in January, we get to interview and select the students who will become our next Industrial Placement (IP) employees in the summer of 2019.

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Why Christmas starts in January for Cognito iQ

Posted by Gemma Kantecki on Nov 22, 2018 3:31:59 PM

When do you start preparing for the festive season? When you see the first displays in the stores? When the big retailers release their Christmas advertising campaigns? When the Black Friday promotions arrive in your inbox? Or are you one of the many who leave it as late as possible, then hit the high street in a panic on December 24th? Whether you love or loathe seeing Christmas crackers on display in August, spare a thought for those of us who work in or with the retail logistics industry. At Cognito iQ, we’ve been preparing for Christmas since January so we can support our logistics customers through the seasonal delivery peak.

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