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Ten key benefits of mobile workforce management

Posted by Gemma Kantecki on Jun 17, 2019 5:14:19 PM

The market for mobile workforce management software is still growing rapidly which is not surprising as these solutions offer so many benefits for organisations that want to get the most from an increasingly mobile workforce. Here’s ten key benefits you can expect to see when you adopt one of today’s advanced mobile workforce management solutions.

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Five Mobile Workforce Management Trends to Look Out For

Posted by Gemma Kantecki on May 28, 2019 10:25:00 AM

Five Mobile Workforce Management Trends to Look Out For

The market for mobile workforce management has never been stronger, as more enterprises recognise the power of these tools to help get the best from (and for) an increasingly mobile workforce. The installed base of mobile workforce management solutions is expected to increase by 9 percent this year, and by 10 percent year on year through to 2022. Here’s five industry trends that show how mobile workforce management is helping field service organisations to stay competitive.

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The 4 P's of Parcel Delivery

Posted by Angela Crittenden on May 23, 2019 10:31:28 AM

It’s widely accepted that a successful business will exceed its customers’ expectations. However, simply meeting customer expectations has long been the golden chalice for many a service or operations director. Those expectations are after all, a moving target. What was once thought of as exceptional service has simply become expected service in the eyes of the discerning consumer; and none more so than one wanting a parcel to be delivered.

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What can the robots teach us?

Posted by Gemma Kantecki on Mar 18, 2019 11:02:34 AM

There’s been a revolution on the streets of Milton Keynes, in the UK. In October 2018, Starship Technologies launched the UK’s first robotic parcel delivery service in the town. 

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What’s new for field service in 2019?

Posted by Laurent Othacéhé on Jan 8, 2019 5:07:10 PM

Someone wise once said that it is difficult to make predictions, especially about the future. But then someone else, equally wise, said “the greater the obstacle, the more glory in overcoming it”. So it is in this spirit that I pick up my crystal ball to give you my take on the upcoming trends in field service in 2019.

I’ve looked at trends in each of the areas that underpin flawless field service: productivity, customer satisfaction and employee engagement.

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