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Laurent Othacéhé

CEO

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What’s new for field service in 2019?

Posted by Laurent Othacéhé on Jan 8, 2019 5:07:10 PM

Someone wise once said that it is difficult to make predictions, especially about the future. But then someone else, equally wise, said “the greater the obstacle, the more glory in overcoming it”. So it is in this spirit that I pick up my crystal ball to give you my take on the upcoming trends in field service in 2019.

I’ve looked at trends in each of the areas that underpin flawless field service: productivity, customer satisfaction and employee engagement.

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