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Cognito iQ Operational Performance Analytics Data Sheet

Konica Minolta share their field service transformation story using the latest in field workforce management technology and analytics from Cognito iQ.

A pioneer in customer experience

Konica Minolta
  • 30% Increase in Productivity
  • Average NPS Score 80+
  • Offer engineers performance related pay
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Field Service

Being Brilliant

Baxi
  • 4000 more jobs fixed first time
  • 96-98% First Time Fix Rate
  • 92% Good or Excellent customer service rating
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Field Service

100% Partnership

Stanley Security
  • Reduced paperwork trail
  • Faster invoicing
  • Reduction in payment disputes
  • Greater visibility of van stock
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Facilities Management

£2m saving in operating costs

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  • £2m saving in operating costs
  • 25% reduction in invoicing queries
  • Real-time track and audit information
  • Electronic paperwork
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Field Service

Cognito iQ Operational Performance Analytics Data Sheet

Field Service

Cognito iQ Operational Performance Analytics

Field Service, Facilities Management